Last updated: September 8, 2025

A-List Travel & Tours Limited (“A-List Travel & Tours,” “we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our services through www.alisttravelandtours.com or evotravelagent.com/alist by phone, email, SMS text messaging, or in person. By booking with us, you agree to the terms below.

1. Information We Collect

We may collect the following information when you use our services:

• Personal details (name, date of birth, passport details for travel bookings).
• Contact details (email, phone, address).
• Payment information (processed securely via third-party payment processors such as PayPal, Fygaro, Bókun, Stripe and others).
• Booking preferences (destinations, travel dates, accommodations, special requests).
• Communications (emails, SMS text messages, WhatsApp messages, calls).

2. Use of Information

We use your information to:

• Process bookings, reservations, and payments.
• Send confirmations, travel updates, itineraries, and receipts.
• Communicate with you via email, phone, and SMS/WhatsApp (including marketing messages if you have opted in).
• Provide customer service and respond to inquiries.
• Improve our services, promotions, and website functionality.

3. SMS Text Messaging & WhatsApp Policy

• By providing your mobile number, you consent to receive booking confirmations, reminders, and promotional messages via SMS or WhatsApp.
• Message frequency may vary depending on your bookings and preferences.
• Standard carrier rates may apply.
• SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party nor affiliate company for marketing purposes.
• You may opt out at any time by replying “STOP” or contacting us directly.

 

4. Refund & Cancellation Policy

• Tours & Excursions: Refunds are subject to the policies of our suppliers (hotels, airlines, tour operators). Some bookings are non-refundable.
• Cruises & Packages: Deposits are non-refundable unless otherwise stated. Balance payments follow supplier terms.
• Agency Service Fees: Service fees charged by A-List Travel & Tours (e.g., consultation, booking, itinerary planning) are non-refundable.
• Customer Responsibility: Customers are responsible for reviewing cancellation deadlines before booking. Written notice is required for all cancellations.
• Refund Timeline: If eligible, refunds are processed within 10–15 business days, depending on the payment processor.

5. Payment Security

• All payments are processed through secure third-party processors (e.g., PayPal, Fygaro, Stripe, Visa/Mastercard).
• A-List Travel & Tours does not store full credit card details on our servers.
• We comply with PCI-DSS standards to protect your data.

6. International Customers

• We serve customers globally. By booking with us, you acknowledge that your data may be transferred and processed in the United States and Jamaica, where our offices are located.
• We comply with international privacy standards to protect your personal information.
• Local visa, passport, and travel requirements remain the responsibility of the customer.

7. Data Sharing & Disclosure

We may share your information only with:

• Travel suppliers (airlines, hotels, cruise lines, excursion providers) for booking purposes.
• Payment processors for secure transactions.
• Government authorities if legally required (e.g., customs, immigration, or fraud investigations).
• We do not sell customer data to third parties.

8. Cookies & Tracking

Our website may use cookies and similar technologies to improve user experience and personalize content. You may disable cookies in your browser, but some features may not work properly.

9. Customer Rights

You have the right to:

• Request access to the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your data (unless required for legal or contractual reasons).
• Withdraw consent to marketing messages.

10. Changes to Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy, Refund Policy, or your personal data, please contact us:

A-List Travel & Tours Limited
📍 669 Half Moon Street, Suite #3 Half Moon PO, Rose Hall Montego Bay, St. James
📞 1-876-618-7448 | WhatsApp: +1-876-886-4039
📧 info@alisttravelandtours.com